Help Center

Browse courses at /courses, click on a course you like, then click 'Enroll for Free' or 'Buy Now'. Free courses are instantly accessible. Paid courses go through our Razorpay checkout. Once enrolled, the course appears in your My Courses dashboard.

Yes. EduVault is fully responsive and works on all modern mobile browsers. Simply visit the website on your phone and log in to access your courses.

Your progress is automatically saved as you complete lessons. You can also manually mark a lesson as complete using the 'Mark Complete' button. Progress percentages are shown in your dashboard and on each course card.

There are no deadlines for self-paced courses. You can return at any time to continue where you left off. The platform remembers your last accessed lesson.

Yes! Click the sticky note icon in the lesson viewer to open a notes panel for that specific lesson. Notes are saved locally in your browser. You can also bookmark lessons using the bookmark icon.

Courses can contain video lessons, PDF documents, rich text lessons, audio files, and external links (including YouTube embeds). Training programs additionally include milestone-based tasks.

For courses, a certificate is automatically issued when you complete all lessons (and pass any required assessments, if configured by the instructor). For Training Programs, the certificate is issued after all phases are complete and the instructor approves your submissions.

Go to My Certificates in your student dashboard. Each certificate has a Download button that generates a PDF file. You can also share a verification link directly from that page.

Yes. Every certificate has a unique Certificate ID. Anyone can visit /verify, enter the ID, and instantly see whether the certificate is valid, who it was issued to, and when.

In rare cases, the platform administrator may revoke a certificate (e.g., if academic dishonesty is discovered). You will be notified if this happens, and the verification page will show it as revoked.

Yes. Certificates are generated as landscape A4 PDF files with EduVault branding, your name, course name, completion date, instructor name, a unique certificate ID, and a verification link.

Payments are processed by Razorpay and support UPI, credit/debit cards, net banking, and popular wallets (Paytm, PhonePe, etc.).

Yes. EduVault does not store your card details. All payment processing is handled by Razorpay, which is PCI-DSS compliant.

Yes. Enter your coupon code on the checkout page before completing payment. Coupons offer either a percentage or flat discount and may be restricted to specific courses or have usage limits.

Please review our Refund Policy at /refund. Eligible refund requests should be submitted within 7 days of purchase with less than 30% course completion. Contact us at /contact with your transaction ID.

Invoices are auto-generated for every successful payment. You can download them from your Profile page under the Payment History tab.

Go to your Profile page, select the 'Password' tab, enter your current password and your new password, then click Update Password.

Visit your Profile page and scroll to the photo section. Click the upload area to select a new photo (JPG, PNG, or WebP, max 5MB).

Yes. On both the sign in and sign up pages, click 'Continue with Google' to authenticate using your Google account.

On the login page, click 'Forgot password?' and enter your email address. You will receive a password reset link from Firebase Authentication.

No. Each email address can only be linked to one account with one role. If you are an instructor and want to take a course as a student, you would need a separate email address.

Visit /become-instructor and submit your instructor application. Our admin team reviews all applications within 1–3 business days. If approved, you will receive login credentials at the email you provided.

No. Instructor accounts are created exclusively by the EduVault admin team after reviewing your application. This ensures quality standards across all instructors on the platform.

After building your course, submit it for review. The admin team will review the content within 2–5 business days. If approved, it goes live. If rejected, you will receive specific feedback on what to improve.

You can add video lessons (MP4, MOV, or YouTube/Vimeo embeds), PDF documents, rich text content, audio files, and external links. File uploads are stored securely on Cloudflare R2.

When a student purchases your course, EduVault takes a platform commission and the remainder is paid to you. Revenue share terms are discussed and agreed upon individually during the instructor onboarding process.

EduVault supports all modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Internet Explorer is not supported.

Try refreshing the page, clearing your browser cache, or switching to a different browser. Ensure your internet connection is stable. If the problem persists, contact support with the course name and lesson title.

Double-check your email and password. Try the 'Forgot password?' link to reset your credentials. If your account may have been deactivated, contact the admin via /contact.

EduVault is currently web-only but is fully responsive. You can access the platform from any mobile browser. A dedicated app may be available in the future.

EduVault uses HTTPS encryption, Firebase Authentication, Firestore security rules, and Cloudflare R2 for file storage. Please see our Privacy Policy for full details.